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 Consumer Contact Bilingual Spanish Professional - 9a-6p MTWF, Sa 10a-4p - Starts - Cincinnati, Ohio, United States

   
Job information
Posted by: Fifth Third Bank 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Other
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 729562392 / Latpro-3843478 
Date posted: Nov-25-2021
State, Zip: Ohio, 45201

Description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Handles customer telephone calls in English and other language(s), providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIESAND RESPONSIBILITIES:

  • Handles customer calls in a professional, courteous manner using English and other language(s).
  • Provides accurate information to the customer. Explains products and policies so the customer can understand.
  • Takes every step possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
  • Follows departmental policies and procedures, particularly in regards to customer confidentiality
  • Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
  • Educates the customer about Bank products and services and up sells and cross-sells other products based on the customer's needs.
  • Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
  • Continually learning and developing knowledge of Bank products and services.
  • Perform any other duties assigned

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school education or equivalent. Must be able to perform data entry and basic computer skills.
  • Knowledge of banking products and procedures helpful.
  • Excellent customer service skills and the ability to articulate and explain information clearly.
  • Previous customer service or call center experience preferred.
  • Excellent telephone communication skills are essential.
  • Must be able, and willing to learn about Bank products and services.
  • Good problem solving skills.
  • Must be fluent in English and a second language.

Consumer Contact Bilingual Spanish Professional - 9a-6p MTWF, Sa 10a-4p - Starts 12/27, $New Hire Bonus

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.


Category

Customer Service Representatives


Education

High School or Equivalent


Job type

Full time



Requirements

See job description.

 

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