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 Patient Service Representative (Bilingual) (15747) - Chicago, Illinois, United States

Job information
Posted by: Howard Brown Health 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Insurance
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: Spanish - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 729557539 / Latpro-3843491 
Date posted: Nov-25-2021
State, Zip: Illinois, 60601


Job Details



Job Location

Howard Brown Health Counseling Center - Chicago, IL

Position Type

Full Time

Education Level

High School Diploma/GED

Travel Percentage

Up to 25%

Job Shift


Job Category

Health Care

Why Howard Brown Health

  • A mission-driven organization for purpose-driven people. Howard Brown exists to eliminate the disparities in healthcare experienced by lesbian, gay, bisexual and transgender people through research, education and the provision of services that promote health and wellness
  • Community-based health clinics in some of Chicago's most underserved neighborhoods
  • The largest LGBTQ health provider in the Midwest
  • Latinx inclusive community based on respect, equal opportunity, and appreciation of diversity to provide the culturally competent support and services within Howard Brown Health.

What is in it for you:

Patient Service Representative Development Pathway PSR HS Diploma/GED PSR II 1-year tenure with HBH or external PSR experience

PSR III 2+ years tenure with HBH or relevant experience

PSR Lead 2+ years tenure with HBH or leadership experience

  • A commitment to work-life balance with:
    • 3-weeks paid vacation and 1-week of personal time
    • 12 accrued sick days per year
    •  9 paid holidays, including Juneteenth
    • PTO Exchange allows employees to turn unused PTO into liquid assets
  • Employer-sponsored health, dental, vision insurance with two PPO plans and an HMO plan.
    • BCBS HMO, PPO and PPO Select Plans
      • HMO premium = $27/month
    • BCBS Dental premium = $7.50/month
    • EyeMed Vision premium = $3.26/month
  • 401k program with up to 5% employer match after 90 days 
  • Employer-paid basic life insurance valued at one times the annual salary up to $100K
  • Voluntary Life and AD&D, and Short-term and Long-term disability
  • Up to $720 pre-tax commuter and parking benefit account
  • Flexible Spending Accounts for healthcare and dependent care
  • Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
  • Employee Assistance Program with 5 employer-paid counseling sessions
  • 50% off at Brown Elephant Resale Shops and discounts at local businesses

What you can expect:

As a Patient Services Representative, you will provide a variety of reception services for clients, patients, and visitors. To drive our mission you will be responsible for maintaining a customer service attitude to ensure patient satisfaction.

How you will make an impact:

  • Greet and direct all Howard Brown Health visitors
  • Prioritize the well-being of all patients
  • Ensure the proper registration of all clients/patients and input all demographics, billing, and insurance information into our EMR (Centricity)
  • Educate clients regarding all financial and insurance benefits, government funds, grant, and drug reimbursement programs
  • Assist Patient Accounts Manager in billing and collection of patient accounts.
  • Develop familiarity with Howard Brown's program and funding sources and communicate and enforce eligibility requirements to clients
  • Participate in agency wide quality assurance and improvement as needed
  • Maintain patient and financial records within standard medical record and accounting and HIPAA procedures
  • Schedule appointments for client/patient care including all follow-up appointments
  • Generate patient referrals to medical specialists as ordered by Primary Care Providers (PCP), using the appropriate channels as dictated by the patient's health insurance carrier
  • Assist patients with identifying appropriate pharmaceutical industry patient assistance programs for medications prescribed by a Howard Brown Health PCP. Collaborates with patient to prepare and submit applications as appropriate.

What you will bring to Howard Brown Health

Minimum Qualification:

  • High school diploma
  • Fluent in English and Spanish - (All offers contingent upon successful completion of a language assessment)
  • Ability to pass ALTA test. (Spanish test)
  • Experience in medical records and/or medical data entry

Preferred Qualification:

  • Experience in CPT and ICD-9 coding


See job description.


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