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 Senior UX Designer - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Programming Languages
Computers - Platforms
Engineering - Telecom
Computers - Software Engineer
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200312885 / Latpro-3843867 
Date posted: Nov-28-2021
State, Zip: Texas, 78729


Senior UX Designer

Austin , Texas , United States

Support and Service


Posted: Nov 27, 2021

Weekly Hours: 40

Role Number: 200312885

The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Digital builds alluring digital content and experiences to help people get the most out of their Apple products. We make it easy for everyone to learn about, use and maintain all of their Apple software and hardware. We're searching for a Senior UX Designer who is extraordinary at crafting customer facing digital experiences with a real passion for online communities / forums / social media. A deep understanding of community / social media engagement behaviors is important, as is an understanding of the Apple ecosystem. You will have passion for collaborating closely with partners and leaders across the organization to refine our thinking and best serve our customers.

Key Qualifications

  • 5-8 years experience designing consumer facing digital experiences (web, app, social, chat, video).
  • A deep passion to think differently and challenge conventional approaches to design within the online community/social media space.
  • Proven expertise in multiple areas of UX design, including research, IA, visual, prototyping, etc.
  • Experience with A/B testing
  • Proficiency in design tools (Sketch, Keynote, Photoshop, prototyping tools).
  • Ability to build and coordinate design artifacts (flows, journey maps, service blueprints, wires, mocks, prototypes, specs, related documentation).
  • Experience with behavioral, gamification, and motivating factors as it relates to Community engagement.
  • Familiarity with design systems and branding guidelines.
  • Clear, concise verbal and written communication skills.
  • Strong presentation skills.
  • Experience with accessibility, localization, and internationalization.
  • Experience working on a hard-working team, collaborating with product managers, engineers, researchers, leadership, and other key partners.
  • An online portfolio of professional work is required.


In this role, your work will focus on pursuing complex problems for our customers engaged in Apple Support Communities. You will define and align on problem statements and genuine user needs while collecting and synthesizing background information from all likely sources. You will challenge your own thinking through engaged debate and collaboration, and explore and build concepts that show the breadth of your thinking. You have the ability to handle your own time and stay on top of things. It will be important to show your work, keep it organized and logical, while eliminating confusion and getting to the bottom of issues quickly. Additional responsibilities include: Apply A/B and other experimentation methods to arrive at design solutions Build understanding using concise communications and presentations. Build positive relationship with everyone and spend time working directly with them. Be calm and professional under pressure. Have composure and decorum. Be a diplomat for the design team when our point of view is the key to customer success. Have fun and be yourself.

Education & Experience

Bachelor's degree or equivalent experience (UX/Visual Design, Human-Computer Interaction, Industrial Design or similar degrees preferred)


See job description


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