Sodexo is seeking two full time Manager 1, Regional Operations Support (ROS) to provide regional support in Environmental Services at Sodexo hospitals and surrounding areas. This position will last for up to 18 months. While in this full time support role, you are encouraged to apply to permanent positions at any Sodexo location. The successful candidate will know Sodexo systems and is willing to travel to the following states but not limited to TN, GA, and Arkansas. The schedule could include working 10 days on and 4 days off or 5 on and 2 off. The successful candidate will need to be flexible to work a variety of shifts while supervising the EVS department for daily, weekly and monthly cleaning.
Must me able to travel 10 days at a time. Overall expectation is to have good client, customer, and employee relations. This position supports this progressive organization by providing leadership for our Environmental team in the delivery of safe, sanitary and innovative services to our patients, customers and hospital employees in a variety of settings. Hours will vary depending on the business needs of the unit.
Prior Environmental Services/housekeeping experience is required, must be results driven, understand employee engagement, and be committed to a winning culture. The successful candidate will have experience with EPIC, bed tracking, patient satisfaction, and possess strong computer skills. Preferred candidates will have experience in Environmental Services, Hotels housekeeping and/or Custodial Services, military service, and excellent customer service skills. Sodexo is seeking a true self-starter who can lead a team under minimal supervision.
The successful candidate will:
- be responsible for driving client and patient satisfaction scores;
- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
- work with the Environment of Care Committee and Infection Prevention Director;
- effectively manages the Unit Operating System; and/or
- support a diverse and inclusive workforce.
Is this opportunity right for you? We are looking for candidates who:
- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
- have experience driving customer service and/or guest satisfaction results in a health care environment is preferred;
- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
- have experience effectively managing projects within agreed upon timelines;
- are results and safety driven;
- have in-depth knowledge of housekeeping systems and procedures;
- have experience with vendor and contract management, as well as union and contract negotiations;
- have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
- have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, health care experience preferred but not required;
- have strong financial acumen and budget management experience;
- can multi-task and set priorities;
- are proficient with computers and other technology
Learn more about Sodexo's Benefits
Not the job for you?
At Sodexo, we offer Environmental Service/Housekeeping positions in Health Care and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.
Working for Sodexo:
Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
The Manager I, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client Executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable.
Client / Customer Service
- Provide effective communication for client and customers to ensure excellent customer service.
- Effectively partners with client and Sodexo employees to drive successful outcomes.
- Complies with all client policies and procedures.
- Owns and drives operational excellence outcomes of Sodexo and client.
- Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
- Creates a continuous quality improvement culture that drives operational efficiencies.
- Utilizes all operational processes to drive continuous improvement and celebrate
Analysis & Decision Making
- Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
- Follows best practices in decision making to determine best solutions for the business.
- Effective risk management by ensuring consistent regulatory and legal compliance.
- Supports and drives operational goals and ensures a prompt resolution to mitigate adverse impact on our clients or our performance.
- Effectively delegates operational responsibilities to appropriate individuals / positions.
- Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
- Behaviors include:
- Working as a team for safety
- Communicating Effectively for Safety
- Managing Safety Risks
- Optimizing Human and Environmental Factors
- Recognizing, respond and reporting incidents
- Adherence to all operational safety practices and protocols
- Drives a safety culture throughout the team
Qualifications & Requirements
Basic Education Requirement - Associate's Degree in related field or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical Nutrition;
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.