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 Genius Admin - Syracuse, New York, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Computers - Other
Customer service & support
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200326658 / Latpro-3850185 
Date posted: Jan-22-2022
State, Zip: New York, 13201


Genius Admin


Syracuse , New York , United States

Apple Retail


Posted: Dec 20, 2021

Weekly Hours: 20

Role Number: 200326658

Do you love hands-on problem solving? Are you passionate about sharing your technical knowledge and guidance with others? As a Genius Admin, you help deepen our customers' trust in Apple by coordinating oversight to one of our many skilled technicians. Using your amazing diagnostic and people skills, you create an extraordinary customer experience that provides them with swift resolutions to their technical issues. You also provide mentorship for our team and build their knowledge about products, while individually keeping your own technical know-how up to date. With your passion for delivering outstanding customer service and your empathetic nature, you are dedicated to providing the advice and support that help our customers and team members thrive.

Key Qualifications

  • Adept at creative problem solving.
  • Motivated to do what's best for the customer and the team.
  • Ability to anticipate and adjust for problems and roadblocks.
  • Can make decisions quickly, sometimes under tight deadlines and pressure.
  • Provide information that team members need to do their jobs and make accurate decisions.


As a Genius Admin, you provide insightful advice and friendly, hands-on technical support to our customers throughout the different stages of the repair process. You quickly diagnose product issues on the spot, clearly explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to get users up and running again. You keep customers informed about their device's repair status and assist with other customer service issues that may arise during the process. You also coordinate the customer pickup process for all completed repairs by verifying successful repairs, contacting customers, and managing case notes. Throughout the process, you fulfill Apple's dedication to customer service with style, speed, and skill. You also earn the trust of customers and co-workers alike by offering mentorship, knowledge, and even tips and training. Additionally, you will manage end-of-month and new-month paperwork, CRU paperwork, and document storage. You will collaborate with the Operations team to manage and track service repair inventory and remain highly aware of inventory levels. You will order replacement consumables as needed and supervise the operational activities in the Repair Room. You will be highly alert to loss-prevention issues using checks and balances based on processes and reports.

Education & Experience

Additional Requirements

  • You can orchestrate multiple activities simultaneously to accomplish the goal.
  • You delegate clearly and comfortably to all team members while sharing responsibility and accountability.
  • If you live in Colorado, please click here .


See job description


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