To protect the health and well-being of our members, employees and community, CareOregon requires all employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception as a qualification of employment.
Candidates who receive an offer of employment by CareOregon, must provide proof of COVID-19 vaccination or submit a medical or religious exception request, which will be evaluated in accordance with CareOregon's standard accommodation process.
Position Title: Advisory Council and Member Outreach Coordinator - Bilingual
Department: Columbia Pacific CCO
Title of Manager: Director, Community Health Partnerships
Exemption Status: Non-Exempt
Requisition ID: 19049
This position is responsible for providing council and member support for a Coordinated Care Organization (CCO). Core work includes coordinating recruitment and membership activities of regional Community Advisory Councils, as well as helping members and community partners understand and navigate the Health Plan in community-based, face-to-face settings. Also, this position coordinates activities and assists with regional Advisory Councils, health plan members retention and engagement strategies through mentorship, collaborative problems-solving and excellent customer service.
- Maintain confidentiality of all sensitive information using appropriate discretion and judgment.
- Serve as primary resource for Community Advisory Council information and regulatory requirements for reporting on Advisory Council activities.
- Coordinate, schedule, and organize meetings (online, in-person, and multi-stakeholders) for Advisory Council members, including outside guests, speakers, and interpreters for meetings that support the regulatory requirements for the CCO 2.0 contract.
- Provide support to the Advisory Council meetings, such as scheduling, material creation/collation of agendas and minutes, distribution of minute summaries, assist with the membership role matrix and Advisory Council rosters, include follow-up on meeting space and catering needs.
- Draft, produce, and proofread a variety of documents related to supporting Advisory Council meetings with minimal oversight.
- Use standard word processing and spreadsheet software to enter and track data, as well as produce documents, spreadsheets, charts and graphs; apply excellent attention to detail.
- Create or update presentation and materials as directed by Advisory Council members.
- Record, distribute, and store meeting minutes and other meeting materials.
- Organize and maintain files to assure timely retrieval of information.
- Assure Advisory Council members are engaged, trained, supported and developed to help ensure State requirements of their membership and represent the diversity of the service region.
- Support and arrange for Advisory Council members who are mono-lingual to participate in meetings and community activities by preparing agendas and schedules for meetings with minimal supervision; collect, prepare, and distribute appropriate materials for meetings.
- Identify and recruit health plan and community partner Advisory Council members.
- Establish and maintain effective working relationships with internal and external contacts.
- Work with CCO staff to develop and support activities and projects identified by Advisory Council members.
Member Outreach and Navigation
- Identify community engagement activities that support community-based health plan navigation efforts.
- Coordinate with community and clinical partners as needed to support the health plan and help members understand their health plan eligibility and help to access primary care, behavioral health care and the social safety net.
- Convey routine and complex information to health plan members, providers and community partners regarding health plans, their systems and technical information.
- Asist members and the public with navigation through disseminating information regarding DHS and OHP benefit structures.
- Participate in CareOregon customer service training; implement customer service in community based, face-to-face settings.
Knowledge, Skills and Abilities Required
- Perform work in alignment with the organization's mission, vision, and values.
- Strive to meet annual business goals in support the organization's strategic goals.
- Adhere to the organization's policies, procedures, and other relevant compliance needs.
- Perform other duties as needed.
- Knowledge of basic managed care concepts, benefits, and the Oregon Health Plan
- Knowledge of basic concepts to CareOregon Medicare benefits
- Knowledge of basic concepts of Social Security, Social Security Disability, and Department of Human Services benefit structures
- Excellent listening, written and verbal communication skills
- Advanced skills in Microsoft Office Suite or related software; project management software may be helpful
- Excellent organizational and record keeping skills; strong attention to detail
- Advanced understanding of clerical and operational procedures and systems such as recordkeeping, filing, and department workflows
- Ability to effectively manage multiple responsibilities with changing priorities
- Ability to use good judgment and take initiative, with minimal supervision
- Ability to work independently and collaboratively, including problem solving abilities
- Ability to anticipate, prepare for and meet deadlines
- Ability to build and maintain professional relationships with community stakeholders
- Ability to diffuse stressful situations with humor and tact
Physical Skills and Abilities
- Requires irregular work hours and monthly travel (e.g., evening meetings and weekend activities)
Lifting/Carrying up to 20 Pounds
Pushing/Pulling up to 0 Pounds
Pinching/Retrieving Small Objects
More than 6 hours/day
Ability to operate an automobile
Cognitive and Other Skills and Abilities
Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.
- Minimum 3 years' experience in service coordination, administrative support, or community outreach, including 1 year of customer service experience
- DHS certification to enroll members in SNAP Food Stamp benefits or ability to complete certification within 6 months in the position
- Traditional Health Worker certification or ability to obtain within 18 months in the position (can be as Community Health worker or Navigator)
- Valid driver's license, acceptable driving record, and automobile liability coverage or access to an insured vehicle
- Fluency through language testing in a second language relevant to the population served
- Experience in the healthcare field
- Experience with social services resources
- Environment: This position's primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):
Inside/office Clinics/health facilities Member homes
Other: Community Based Settings
- Travel: This position requires frequent travel outside of the workplace, in which the employee's personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.
- Equipment: General office equipment and/or mobile technology
- Hazards: OSHA Category I - Assigned tasks may involve exposure to communicable diseases, blood, body fluids or tissues.
Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment
Veterans are strongly encouraged to apply.
Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.