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 Advisory Council & Member Outreach Coordinator - Bilingual - Seaside, Oregon, United States

Job information
Posted by: CareOregon 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Health - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 729807554 / Latpro-3850504 
Date posted: Dec-23-2021
State, Zip: Oregon, 97138


Career Opportunities: Advisory Council & Member Outreach Coordinator - Bilingual (19049)
Requisition ID 19049 - Posted 12/22/2021 - CareOregon - Full Time - Permanent - Seaside

To protect the health and well-being of our members, employees and community, CareOregon requires all employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception as a qualification of employment.

Candidates who receive an offer of employment by CareOregon, must provide proof of COVID-19 vaccination or submit a medical or religious exception request, which will be evaluated in accordance with CareOregon's standard accommodation process.

Position Title: Advisory Council and Member Outreach Coordinator - Bilingual

Department: Columbia Pacific CCO

Title of Manager: Director, Community Health Partnerships

Supervises: Non-Supervisory

Exemption Status: Non-Exempt

Requisition ID: 19049

Job Summary

This position is responsible for providing council and member support for a Coordinated Care Organization (CCO). Core work includes coordinating recruitment and membership activities of regional Community Advisory Councils, as well as helping members and community partners understand and navigate the Health Plan in community-based, face-to-face settings. Also, this position coordinates activities and assists with regional Advisory Councils, health plan members retention and engagement strategies through mentorship, collaborative problems-solving and excellent customer service.

Essential Responsibilities

Council Coordination

  • Maintain confidentiality of all sensitive information using appropriate discretion and judgment.
  • Serve as primary resource for Community Advisory Council information and regulatory requirements for reporting on Advisory Council activities.
  • Coordinate, schedule, and organize meetings (online, in-person, and multi-stakeholders) for Advisory Council members, including outside guests, speakers, and interpreters for meetings that support the regulatory requirements for the CCO 2.0 contract.
  • Provide support to the Advisory Council meetings, such as scheduling, material creation/collation of agendas and minutes, distribution of minute summaries, assist with the membership role matrix and Advisory Council rosters, include follow-up on meeting space and catering needs.
  • Draft, produce, and proofread a variety of documents related to supporting Advisory Council meetings with minimal oversight.
  • Use standard word processing and spreadsheet software to enter and track data, as well as produce documents, spreadsheets, charts and graphs; apply excellent attention to detail.
  • Create or update presentation and materials as directed by Advisory Council members.
  • Record, distribute, and store meeting minutes and other meeting materials.
  • Organize and maintain files to assure timely retrieval of information.
  • Assure Advisory Council members are engaged, trained, supported and developed to help ensure State requirements of their membership and represent the diversity of the service region.
  • Support and arrange for Advisory Council members who are mono-lingual to participate in meetings and community activities by preparing agendas and schedules for meetings with minimal supervision; collect, prepare, and distribute appropriate materials for meetings.
  • Identify and recruit health plan and community partner Advisory Council members.
  • Establish and maintain effective working relationships with internal and external contacts.
  • Work with CCO staff to develop and support activities and projects identified by Advisory Council members.

Member Outreach and Navigation

  • Identify community engagement activities that support community-based health plan navigation efforts.
  • Coordinate with community and clinical partners as needed to support the health plan and help members understand their health plan eligibility and help to access primary care, behavioral health care and the social safety net.
  • Convey routine and complex information to health plan members, providers and community partners regarding health plans, their systems and technical information.
  • Asist members and the public with navigation through disseminating information regarding DHS and OHP benefit structures.
  • Participate in CareOregon customer service training; implement customer service in community based, face-to-face settings.

Organizational Responsibilities
  • Perform work in alignment with the organization's mission, vision, and values.
  • Strive to meet annual business goals in support the organization's strategic goals.
  • Adhere to the organization's policies, procedures, and other relevant compliance needs.
  • Perform other duties as needed.
Knowledge, Skills and Abilities Required
  • Knowledge of basic managed care concepts, benefits, and the Oregon Health Plan
  • Knowledge of basic concepts to CareOregon Medicare benefits
  • Knowledge of basic concepts of Social Security, Social Security Disability, and Department of Human Services benefit structures
  • Excellent listening, written and verbal communication skills
  • Advanced skills in Microsoft Office Suite or related software; project management software may be helpful
  • Excellent organizational and record keeping skills; strong attention to detail
  • Advanced understanding of clerical and operational procedures and systems such as recordkeeping, filing, and department workflows
  • Ability to effectively manage multiple responsibilities with changing priorities
  • Ability to use good judgment and take initiative, with minimal supervision
  • Ability to work independently and collaboratively, including problem solving abilities
  • Ability to anticipate, prepare for and meet deadlines
  • Ability to build and maintain professional relationships with community stakeholders
  • Ability to diffuse stressful situations with humor and tact
  • Requires irregular work hours and monthly travel (e.g., evening meetings and weekend activities)
Physical Skills and Abilities

Lifting/Carrying up to 20 Pounds

Pushing/Pulling up to 0 Pounds

Pinching/Retrieving Small Objects



Climbing Stairs

Repetitive Finger/Wrist/Elbow/

Shoulder/Neck Movement

1-3 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

0 hours/day

3-6 hours/day








Speaking Clearly

0 hours/day

0 hours/day

1-3 hours/day

0 hours/day

More than 6 hours/day

1-3 hours/day

3-6 hours/day

3-6 hours/day

Ability to operate an automobile

Cognitive and Other Skills and Abilities

Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress.


  • Minimum 3 years' experience in service coordination, administrative support, or community outreach, including 1 year of customer service experience
  • DHS certification to enroll members in SNAP Food Stamp benefits or ability to complete certification within 6 months in the position
  • Traditional Health Worker certification or ability to obtain within 18 months in the position (can be as Community Health worker or Navigator)
  • Valid driver's license, acceptable driving record, and automobile liability coverage or access to an insured vehicle
  • Fluency through language testing in a second language relevant to the population served


  • Experience in the healthcare field
  • Experience with social services resources

Working Conditions

  • Environment: This position's primary responsibilities typically take place in the following environment(s) (check all that apply on a regular basis):

Inside/office Clinics/health facilities Member homes

Other: Community Based Settings

  • Travel: This position requires frequent travel outside of the workplace, in which the employee's personal vehicle may be used. Driving infractions will be monitored in accordance with organizational policy.
  • Equipment: General office equipment and/or mobile technology
  • Hazards: OSHA Category I - Assigned tasks may involve exposure to communicable diseases, blood, body fluids or tissues.

Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment

Veterans are strongly encouraged to apply.

Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Social and Human Service Assistants


3 to 20+ years

Job type

Full time


See job description.


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