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 Business & Education Agreement Support Analyst - Austin, Texas, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Education
Management - General
Operations - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200324641 / Latpro-3850588 
Date posted: Dec-23-2021
State, Zip: Texas, 78729


Business & Education Agreement Support Analyst

Austin , Texas , United States

Support and Service


Posted: Dec 23, 2021

Weekly Hours: 40

Role Number: 200324641

We are looking for someone with a solid attention to detail and phenomenal analytical skills to help our Enterprise customers with their professional agreement support needs. This analyst will evaluate sales orders across a variety of tools and work closely within SAP, Core and GCRM to handle agreements. Will work closely alongside a small team of other analysts, build relationships with internal partners such as our Customer Success Team, and get along with customers over email. Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Key Qualifications

  • Excellent written communication skills and proficiency using Excel
  • Strong analytical and problem-solving skills
  • Attention to detail working with complex processes and procedures
  • Capacity to work multi-functionally, throughout organizational levels
  • Self-motivated and driven to work independently and Ability to deal with ambiguous situations
  • Experience using SAP, GCRM, Core and Tableau


Handle enterprise level agreement enrollment and support critical issues Provide email support to internal and external customers and partners Use internal resources and analytical research for resolutions Supervise trends in transaction errors and analyze reports Identify errors in processes and programs within business systems Compile and present data for periodic status reporting Build, propose, and publish processes and procedures Participate in project management and user acceptance testing (UAT) processes Submit IS&T, Operations, Access Manager, and Radar tickets

Education & Experience

Additional Requirements

  • AMR Austin or Elk Grove onsite only
  • Minimum of 12 months as an S3 or higher in AppleCare position
  • Consistently meet or exceed business expectations in current role
  • No current misconduct warnings, documented coaching, or patterned attendance issues
  • Must not have completed a rotation of 60 days or more in the last six months


See job description


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