Patient Access Training Specialist is responsible for monitoring and oversight of the quality of information input into the Electronic Medical Record during the process of scheduling, pre-registration, and registrations. This position will provide ongoing feedback to managers and staff on performance. It is the responsibility of the PATS to provide education/training to new hires and for ongoing education to staff who may require it.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design and maintain new hire registration training materials. Conduct new hire registration training biweekly. Evaluates and supports new hires for a minimum of six months. Works with department leaders to develop Performance Improvement Plans, when necessary.
- Using Epic scorecard functionality, reviews quality of registrations for all AAMC registration staff, identifying areas of opportunity for re-training, new education, or workflow re-design. Identifies and develops competencies for staff, holding in-service training sessions as needed Reports on issues with registration performance to department leaders.
- Identifies denial trends that may be positively impacted by registration education and implements training.
- Responsible for understanding the complexities of health insurance plans and the relationship between health plans (Medicare, Medicaid, Commercial Insurance, Blue Cross, Worker's Compensation, MVA coverages, and self-pay.
- Assists with the development of career ladders for access staff.
- High school diploma or GED required, Associates or above preferred.
- Three years direct Patient Access experience required.
- Prior experience in Registration/Scheduling/Pre-Certification is required, with ability to articulate understanding of registration processes, as they relate to the Revenue Cycle.
- Ability to demonstrate effective training skills, required. Teaching or training experience, desired.
- Excellent interpersonal skills are required, with the ability to develop strong, collaborative relationships with individuals from various levels of the organization.
- Experience with registration/revenue cycle in Epic, preferred.
- CHAA preferred, required within 6 months of hire (Certified Healthcare Access Associate).
- Epic Credentialed or obtained within 12 weeks of hire.
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
Physical Demands - Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.