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 Global Operations Manager - Apple Pay Platform Support - Raleigh, North Carolina, United States

Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200329817 / Latpro-3853088 
Date posted: Jan-08-2022
State, Zip: North Carolina, 27601


Global Operations Manager - Apple Pay Platform Support

Raleigh , North Carolina , United States



Posted: Jan 7, 2022

Weekly Hours: 40

Role Number: 200329817

Apple is a place where extraordinary people gather to do their best work. Together we craft products and experiences people once couldn't have imagined - and now can't imagine living without. If you're drawn by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job! Apple Pay is the leading mobile payments platform for in-store and online payments launched by Apple six years ago. This rapidly growing platform is available across 60 markets while expanding into transit, access, identity and loyalty solutions. We are seeking a Global Operations Manager to support operational work streams related to launching and sustaining Apple Wallet programs globally with our partners. The team needs a thoughtful, self-motivated, driven individual who is comfortable working in an exciting, fast-paced environment. Bonus points for basic program management skills. This full-time role is located in Raleigh, NC.

Key Qualifications

  • Excellent verbal and written communication skills with the ability to communicate at all organizational levels.
  • Validated experience coordinating partner communications with external partner communications with an ability to quickly establish trust and credibility?
  • Able to operate autonomously and push through ambiguity to drill down to actions and solutions
  • We are looking for a high level of integrity, passion in providing this vital service to the platform and sense of urgency to "make things happen".


Support global work streams with internal and external partners in the areas of platform health and support - bug tracking, reporting/analytics, physical test assets, product launch monitoring. Engage with cross-functional teams (ie: Business Development, Marketing, Field Design, Server & E2E, AppleCare, Finance, Analytics & Reporting, etc.) to facilitate the program. Work side by side with partners to develop, streamline and optimize processes during launch and continue to implement post-launch. Influence decisions and organizational change through collaboration, leadership and customer/partner-focused approach. Synthesize complex issues into a clear story assessing operational opportunities.

Education & Experience

Bachelor's degree or 5 years equivalent experience desirable, preferably in operations or project management.


See job description


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