Spanish bilingual and Hispanic jobs since 1997. Diversity job fairs since 2006. employers     login   |   register - post a job
Hispanic Diversity Recruitment - best jobs for hispanic, latino & bilingual (spanish & portuguese) jobseekers
    Log me in!   |   Site Map   |   Help   
 Support Specialist - Fond du Lac, Wisconsin, United States

Job information
Posted by: Gannett 
Hiring entity type: Other 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Health - Other
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: Zs60M9B6ujnpkMpR5HjOPFnCEK01Ky / Latpro-3854376 
Date posted: Jan-14-2022
State, Zip: Wisconsin, 54937


Req #19144

Thursday, January 13, 2022
Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures.

To connect with us, .

Non-Daily Press Sales Support Specialist

Gannett Publishing Services

Fond du Lac, WI

Action Printing expects that the Account Manager will act at all times to ensure the highest level of professionalism and personal performance possible, will work enthusiastically to meet or exceed all performance goals set by Action Printing and their Clients. The Account Manager will contribute his/her utmost to assist Action Printing in achieving its goal of being the best provider of printing services in the industry.

Essential Job Functions

The Specialist is responsible to proactively advocate for and anticipate their client needs for total Client (internal and external) satisfaction at Action Printing.

The Specialist is responsible for monitoring the production of the job from the time it is sold through delivery of the project.

The Specialist will be assisting in the training of new CSC staff and will take on technical aspects of the Client Services department including transitions to new software or procedures.

Knowledge, Skills & Abilities

Demonstrate the knowledge and ability to

Accurately, completely and consistently enter a print job into production within 24 hours of receipt of Clients files and order documentation.

Meet with customers off-site when as required.

Serve as back-up to other CSCs.

Direct account responsibility: The CSC makes the final decisions as to whether a particular job is up to company & customer

standards. If a CSC determines that a finished product is not acceptable, the CSC has the authority to rerun the job and also

has the authority to stop production if there is a need.

Communicate effectively with Clients, sales representatives and manufacturing personnel concerning Client requirements.

Understand, document and communicate Client requirements, specifications & expectations including quantity, quality,

schedule and delivery and any others of importance to the Client.

Interact with scheduling and shipping on delivery requirements.

Inspect, verify and document incoming Client material to ensure conformance to planned requirements.

Communicate with planning and Client if received material does not conform to planned requirements.

Communicate with Client if received material does not conform to planned requirements.

Communicate manufacturing and scheduling limitations to Clients.

Document all communications with Clients, sales representatives and manufacturing personnel regarding changes to job


Process print jobs for billing within 48 business hours of receipt from shipping department.

Maintain And Develop Clients By

Communicating all schedule, material, quality and delivery information to the Client within 4 hours of receiving such

information from planning, scheduling or manufacturing.

Determining and fulfilling Client requirements not stated in contract requirements or job specifications.

Document and bill for alterations requested by the Client.

Maintaining a professional demeanor in the face of any and all pressure.

Seeking information from Client that may lead to other sales opportunities.

Deal with difficult Client situations and complaints successfully.

Communicate sales opportunities to Sales Representatives.

Preferred Job Layouts, Color Combinations And Quality Levels

Understand basis (budgeted hour cost rates and performance standards) for company profitability

Prepress Work

Working knowledge of Electronic Work Flow System

Working knowledge of file preparation for accurate output

Image scanning, grayscale and color.

Understanding pagination and RIP functions

Working Knowledge Of Most Accepted Software

Microsoft Word





Production of electronic and digital proofs

Inspection of proofs for review prior to and after Client sign-offs


Production requirements and capabilities of each press in the plant including:

paper requirements & limitations

press sheet and finished sheet sizes

color capabilities

register characteristics

dot gain characteristics

Press and Quality Check Procedures - Be available to OK press start-up/proofs


Common binding methods

Production requirements and capabilities of each binder in the plant including:

input signature or sheet sizes

output signature or sheet sizes

input signature thickness

characteristics of binding types including glue, perfect, wire, comb and other binding and finishing

capabilities present in the plant.

Bindery Quality Check Procedures - Be available to OK bindery start-up/proofs

Demonstrate The Ability To

. . read estimates to determine production requirements.

. . efficiently plan jobs from prepress production through electronic workflow, proofing, platemaking, printing, bindery and fulfillment or delivery.

. . plan paper requirements based on chosen form of production, Client paper requirements and paper grain and other paper performance considerations.

. . plan ink usage costs based on job requirements and mileage characteristics of chosen inks.

. . accurately create impositions and layouts for sheetfed and web presses.

. . accurately plan presswork for sheetfed and web presses.

. . accurately plan bindery operations including saddlestitching, perfect binding, wire-O and comb binding.

. . accurately plan bindery operations including cutting, folding, hand gathering, jogging, padding, inserting, drilling and polywrapping.

. . accurately plan single and multi point delivery.

Demonstrate Consistency In The Use Of

System Skills:

Logic System Commonly used desktop applications (ie: Microsoft Word, Excel, Access, etc)

Standard Operating Procedures

Demonstrate the ability to use the Logic System.

Demonstrate willingness to accept direction from superiors and peers to improve quality and performance.

Demonstrate willingness to work together with peers, your supervisor and other departments to improve quality

performance to exceed the Client's expectations.

Demonstrate the ability to recognize and suggest cost/time saving opportunities for the Client.

Demonstrate the ability to give personalized service to each Client.


High School Education or equivalent; 2-years of college is preferred but not required; experience with Microsoft Office; Minimum of 4-years experience in Client Services in the
printing industry.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employees race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicants disability or religion, to complete this employment application and/or any other process in connection with an individuals application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.s Recruitment Department at
Other details
  • Job Family Outside Sales
  • Job Function Marketing
  • Pay Type Salary

recblid z0k5bgsihxv66krbe08mgqr28ipebo




Gannett requires you to fill in their on-line form which will open in a different window.

Enter your email address and click 'Apply':
  Prefer not to enter your email? 

Follow the application instructions in the Job Description.