Non-Daily Press Sales Support Specialist
Gannett Publishing Services
Fond du Lac, WI
Action Printing expects that the Account Manager will act at all times to ensure the highest level of professionalism and personal performance possible, will work enthusiastically to meet or exceed all performance goals set by Action Printing and their Clients. The Account Manager will contribute his/her utmost to assist Action Printing in achieving its goal of being the best provider of printing services in the industry.
Essential Job Functions
The Specialist is responsible to proactively advocate for and anticipate their client needs for total Client (internal and external) satisfaction at Action Printing.
The Specialist is responsible for monitoring the production of the job from the time it is sold through delivery of the project.
The Specialist will be assisting in the training of new CSC staff and will take on technical aspects of the Client Services department including transitions to new software or procedures.
Knowledge, Skills & Abilities
Demonstrate the knowledge and ability to :
Accurately, completely and consistently enter a print job into production within 24 hours of receipt of Clients files and order documentation.
Meet with customers off-site when as required.
Serve as back-up to other CSCs.
Direct account responsibility: The CSC makes the final decisions as to whether a particular job is up to company & customer
standards. If a CSC determines that a finished product is not acceptable, the CSC has the authority to rerun the job and also
has the authority to stop production if there is a need.
Communicate effectively with Clients, sales representatives and manufacturing personnel concerning Client requirements.
Understand, document and communicate Client requirements, specifications & expectations including quantity, quality,
schedule and delivery and any others of importance to the Client.
Interact with scheduling and shipping on delivery requirements.
Inspect, verify and document incoming Client material to ensure conformance to planned requirements.
Communicate with planning and Client if received material does not conform to planned requirements.
Communicate with Client if received material does not conform to planned requirements.
Communicate manufacturing and scheduling limitations to Clients.
Document all communications with Clients, sales representatives and manufacturing personnel regarding changes to job
Process print jobs for billing within 48 business hours of receipt from shipping department.
Maintain And Develop Clients By
Communicating all schedule, material, quality and delivery information to the Client within 4 hours of receiving such
information from planning, scheduling or manufacturing.
Determining and fulfilling Client requirements not stated in contract requirements or job specifications.
Document and bill for alterations requested by the Client.
Maintaining a professional demeanor in the face of any and all pressure.
Seeking information from Client that may lead to other sales opportunities.
Deal with difficult Client situations and complaints successfully.
Communicate sales opportunities to Sales Representatives.
Preferred Job Layouts, Color Combinations And Quality Levels
Understand basis (budgeted hour cost rates and performance standards) for company profitability
Working knowledge of Electronic Work Flow System
Working knowledge of file preparation for accurate output
Image scanning, grayscale and color.
Understanding pagination and RIP functions
Working Knowledge Of Most Accepted Software
Production of electronic and digital proofs
Inspection of proofs for review prior to and after Client sign-offs
Production requirements and capabilities of each press in the plant including:
paper requirements & limitations
press sheet and finished sheet sizes
dot gain characteristics
Press and Quality Check Procedures - Be available to OK press start-up/proofs
Common binding methods
Production requirements and capabilities of each binder in the plant including:
input signature or sheet sizes
output signature or sheet sizes
input signature thickness
characteristics of binding types including glue, perfect, wire, comb and other binding and finishing
capabilities present in the plant.
Bindery Quality Check Procedures - Be available to OK bindery start-up/proofs
Demonstrate The Ability To
. . read estimates to determine production requirements.
. . efficiently plan jobs from prepress production through electronic workflow, proofing, platemaking, printing, bindery and fulfillment or delivery.
. . plan paper requirements based on chosen form of production, Client paper requirements and paper grain and other paper performance considerations.
. . plan ink usage costs based on job requirements and mileage characteristics of chosen inks.
. . accurately create impositions and layouts for sheetfed and web presses.
. . accurately plan presswork for sheetfed and web presses.
. . accurately plan bindery operations including saddlestitching, perfect binding, wire-O and comb binding.
. . accurately plan bindery operations including cutting, folding, hand gathering, jogging, padding, inserting, drilling and polywrapping.
. . accurately plan single and multi point delivery.
Demonstrate Consistency In The Use Of
Logic System Commonly used desktop applications (ie: Microsoft Word, Excel, Access, etc)
Standard Operating Procedures
Demonstrate the ability to use the Logic System.
Demonstrate willingness to accept direction from superiors and peers to improve quality and performance.
Demonstrate willingness to work together with peers, your supervisor and other departments to improve quality
performance to exceed the Client's expectations.
Demonstrate the ability to recognize and suggest cost/time saving opportunities for the Client.
Demonstrate the ability to give personalized service to each Client.
High School Education or equivalent; 2-years of college is preferred but not required; experience with Microsoft Office; Minimum of 4-years experience in Client Services in the