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 Business Pro - Bethesda, Maryland, United States

   
Job information
Posted by: Apple 
Hiring entity type: Retail 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Management - General
Retail
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 200332481 / Latpro-3854682 
Date posted: Jan-26-2022
State, Zip: Maryland, 20810

Description

Business Pro

Montgomery Mall

Bethesda , Maryland , United States

Apple Retail

Summary

Posted: Jan 13, 2022

Weekly Hours: 40

Role Number: 200332481

The Business Pro is responsible for developing and growing relationships with high potential business customers in Apple Retail. The ideal candidate has a proven ability to take a personalized, solution-based approach to customer needs. They have strong business and sales acumen, and knowledge of key SMB industries, business challenges, and trends in their local community. The Business Pro has strong consultative expertise in Apple and third-party solutions. They serve as a resource and mentor the broader store team and help support an environment where business is integrated into the store culture. They partner closely with store leadership to ensure account opportunity potential is identified, validated, and/or transitioned when appropriate. They possess exceptional interpersonal, influencing, and negotiating skills to establish strong relationships within Apple, our customers, and our team. Responsibilities Lead customer engagement, deepen relationships, drive sales and awareness of Apple's value proposition for business, and build loyalty, with a focus on high potential business customers. Plan and forecast business performance through account management, pipeline building, and opportunity management utilizing CRM and other tools. Passionately and confidently engage business customers by showcasing our technology and helping them discover how Apple and third-party solutions and services can transform the way they work. Develop effective account plans to start and expand adoption of Apple solutions across our ecosystem platform and deeper in the customer's organization. Lead and support briefings and leverage workshops to support customer engagement. Effectively use CRM to build and maintain accurate customer account information, manage relationship, opportunities, tasks, and develop customer insights based on best practice. Mentor and act as a subject matter expert among peers on business customer needs and solutions. Seek, analyze, interpret, and share feedback from Business NPS to continually improve the customer experience. Partner with Business Development Manager and account team to seamlessly transition accounts in line with account engagement strategy and ensure a smooth customer experience. Maintain process mastery of all Retail Business programs and offerings to ensure compliance with policies and procedures.

Key Qualifications

  • Minimum 3 to 5 years of proven track record of success and high performance in technology and/or business solutions sales or equivalent.
  • Advanced and demonstrated Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, challenges, and industries.
  • Excellent listening, negotiation, interpersonal, and customer experience skills.
  • Outstanding communication skills, both written and oral, in person and on the phone.
  • Ability to work effectively with business owners and executives across all levels of an organization.
  • Excellent organizational and process management skills, ability to set priorities, and responsiveness to customer requests.
  • Ability to adapt and thrive in a dynamic, ever-changing retail environment.

Description

As a Business Pro, it's your job to drive sales and awareness of Apple's products for the business community. You keep customers engaged by leading briefings and workshops that showcase how Apple and third-party technology and services can help them build success. With the help of customer relationship management (CRM) tools, you plan and forecast business performance through account management, pipeline building, and opportunity management. You develop account plans to start and expand adoption of solutions across the Apple ecosystem - and deepen adoption within an organization. To ensure compliance with policies and procedures, you maintain a deep understanding of all retail business programs and offerings. Working closely with store leadership, you assess accounts' individual needs and work to support the transition of those accounts to the Apple team that will best meet the customer's specific needs.

  • Discover even more benefits of doing what you love. Apple's most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We're proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount - both offer everyone at Apple the chance to share in the company's success. You'll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products.
  • Note: Apple benefits programs vary by country and are subject to eligibility requirements.

    Education & Experience

    Additional Requirements

    • You possess strong business insight, as well as general knowledge of key small business industries, technology trends in communities, and business challenges.
    • You have excellent listening, influencing, negotiation, and interpersonal skills to establish positive relationships with customers, as well as within Apple and our team.
    • You have extraordinary written and verbal communication skills, in person and on the phone.
    • You can work effectively with business owners and executives across all organizational levels.
    • You have a proven ability to connect with people, manage processes efficiently, and prioritize without sacrificing the customer experience.
    • You can adapt in a dynamic, ever-changing retail environment.





  • Requirements

    See job description

     

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