Articles and Interviews about Customer Service
In the field of customer service, the representatives of an organization provide assistance to its customers before, during, and after commercial transactions. Therefore, organizations continuously commit much of their resources to comply with the needs and expectations of their customers and to compete with its rivals. Although its representatives must work hard to keep their customers happy, competitive organizations will try to keep their employees satisfied. On the Job Outlook tab of the Customer Service Representatives page of its website, the Bureau of Labor Statistics states that “Employment of customer service representatives is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations.” So we interview professionals with a proven track record to provide useful information that will educate and empower others interested in this field.