Nadie sabe mejor que un jefe que todos se equivocan. Pero no todas las personas reaccionan igual. Cuando cometes un error, tu jefe no te quitará el ojo de encima y se hará las siguientes preguntas:
¿Estoy lidiando con alguien que:
1. aprende rápido de sus errores o los repite una y otra vez?
2. dice la verdad o arma un lío para desviar la atención?
3. acepta sinceramente su responsabilidad o solo me dice lo que yo quiero escuchar?
4. realmente me escucha y me entiende?
Tu jefe considerará el costo de tus errores como parte de lo que ha invertido en ti. Es el precio de hacer negocios. Cuando te equivocas es tu deber convencer a tu supervisor que su inversión dará buenos resultados. Puedes lograr esto si haces lo siguiente:
1. reporta tus errores cuanto antes para que tu jefe no se entere por otras personas
2. pide disculpas sin echarle la culpa a los demás ni ponerte a la defensiva
3. haz lo que puedas para corregir tu error y no te tardes
4. demuestra que has reflexionado en torno a por qué te equivocaste
5. resume los hechos y repite el mensaje que tu jefe te ha dado, por ejemplo: “Yo entiendo que este error ha salido caro en un momento en que la empresa…” y luego
6. comprométete a no volver a equivocarte de esa manera y explica cómo lo evitarás.
Aceptar toda la responsabilidad de un error, repararlo y evitar repetirlo es extremadamente difícil. Quizás es una de las cosas más difíciles en la vida. Y esa es una de las pocas ventajas que tienes en este caso — tu jefe sabe lo complicado que es. Así es que haz las cosas bien para que demuestres de qué estás hecho. ¡Si tienes suerte, tal vez salgas ganando!
I once made a big mistake in my internship for I completely forgot to print some documents my boss had told me to print. The way to solve it was to just tell him the truth and tell him that I in the future I would be more careful and it would not happen again. It is easier to confront the situation, than pretend it didn’t happen.
I work in the Office of Financial Aid at my college. It is very important to keep everything discreet and up to date since it is dealing with peoples personal information. I answer the phones, greet people, make copies, scan documents, and overall have good customer service skills. I really enjoy working there but at times it does get hectic.
For example, one time I was not showing customer service skills and my boss corrected me. I took it as advice and did not get mad since it is my first job and I have to accept that I was doing things wrong. I changed my way of answering the phones and let my boss know that if I do anything wrong that I am willing to correct it and accept my mistakes.
During some points in our lives, it is acceptable for one to make mistakes. I definitely had plenty of them, and because I was so shy and honestly a bit afraid of my boss, I tried to hide them as much as possible. I had my first job as a lab assistant at the community college and I did enjoy it. I however, remember one event in which I had to prepare media by boiling the liquid on a hot plate. I was distracted by a classmate who kept talking to me and all of a sudden I hear the sound of liquid spilling over. I did not have a safety glove handy (which was my mistake) and soon there was a mess all over the lab. I was embarrassed and horrified!
Right as the incident occurred, my boss walks in furious knowing I was not cautious about watching the media. I knew it was my fault although I wanted to blame my classmate for distracting me. I did apologize and she forgave me (thank goodness) but I did learn a valuable lesson. Always be prepared and have necessary materials ready, and do not slack off from your duties. I never made that mistake again, but I continued working on my other weaknesses.