Banquet Captain

Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center where we strive to give guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. The Hyatt Regency is managed by Marcus Hotels & Resorts whose corporate history dates back to the first Marcus Movie Theater in 1935. That was when our founder first established our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

Purpose of Position: To supervise and train staff in the maintenance and coordination of banquet rooms by providing the necessary set-up, upkeep, break down, and cleaning function policies and procedures. Prepare weekly schedule. Process banquet bills on a daily basis. Enforce all policies and procedures.

Responsibilities:

• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract and manager's instructions.
• Supervises and trains staff in the service of food and beverages according to standards.
• Communicates frequently with supervisors as to the progress of the day's work.
• Communicates frequently with guest contacts in order to ensure that their needs are being met.
• Supervises and trains staff in maintaining cleanliness of banquet rooms, banquet pantry, public areas, and storage areas.
• Supervises and trains staff in maintaining inventory of necessary supplies.
• Process banquet bills on a daily basis.
• Draft schedule on a weekly basis and in compliance to forecasted and budgeted labor numbers for approval of the Banquet Manager.
• Supervises and trains staff to conform to Hyatt's high standards of quality and service.
• Make recommendations to his/her supervisor regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
• Establish and maintain effective associate relations.
• Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
• Full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
• Attends all required Banquet Department and other meetings.
• Perform other duties as assigned.

Requirements:

• Ability to read, speak and comprehend English in order to receive instructions from managers and guests and to communicate with all members of the banquet department.
• Ability to respond quickly and accurately to guest requests.
• Ability to handle multiple tasks quickly and efficiently.
• Ability to lift 35 lbs. with reasonable accommodation.
• Knowledge of food preparation.
• Prior Banquet Server experience required. Prior hospitality supervisory experience preferred.

We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.