Access Coordinator

JOB DESCRIPTION SUMMARY:

The Access Coordinator is responsible for managing all aspects of the hospice referral intake process, while delivering high-quality, professional, compassionate services in accordance with the mission, core values and vision of Gilchrist. The Access Coordinator is accountable for establishing and maintaining relationships with patients, families, and referral sources responding to all customer requests and concerns; while possessing strong organizational skills, with emphasis on accurate and thorough documentation with high attention to detail for accuracy. The Access Coordinator works cohesively with all organizational disciplines to facilitate hospice admissions to all levels of care. The Access Coordinator is responsible for scheduling all new hospice patients and the dispatching of nursing staff and non-clinical support services to the home, hospitals, and nursing facilities as needed. The Access Coordinator also works independently on the weekends and evenings, to ensure that Medicare insurance benefits are accurately verified; documenting all verbal communications accurately in the Epic EMR. Access Coordinators utilize Windows, Excel, and Word Interfaces, as well as Epic software including proficient use and management of workqueues. The Access Coordinator must possess strong verbal communication skills and having the ability to facilitate the signing of Admission paperwork with patients/families as needed. The Access Coordinators must be able navigate Navihealth/Curaspan, Allscripts, ePortfolio, Care Everywhere, and CRISP interfaces.