Product Support Specialist

About DAT

DATis an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 227 million freight posts in 2021, and a database of $126 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, Texas, and Bangalore, India. For additional information, see.

The Opportunity

DAT Software and Analytics is looking for a Product Support Specialist to join our outstanding Keypoint Operations Management Team in Springfield, MO.

This is your opportunity to bring everything you've learned about ensuring customer satisfaction, product training, and support to a SaaS company that has been at the forefront of freight analytics for over 42 years.

In this role you'll be working onsite in our Springfield, MO office. (Working remotely is not an option.)

Candidate Profile

• Experienced providing onboarding and new customer training on software.
• Adept at communicating technical information to non-technical audiences.
• Active listener who can hear the real question behind technical issues.
• Outstanding interpersonal skills, working in person with colleagues and customers.
• Professional demeanor over the phone, and in email communications.

What You'll Do

• Coordinate the installation of DAT software products.
• Train customers on the most efficient and effective use of the software.
• Receive and proactively resolve application support calls by phone and email.
• Provide root cause analysis of hardware and software issues to resolve technical issues.
• Contribute to product documents, installation guides, release notes, help documents, and customer tutorials.
• Work alongside the Product Support Manager to test software, fix bugs, and recommend improvements and enhancements for future product releases.

The Skills and Experience You'll Bring

• A minimum of 2 years experience providing technical software product support.
• Ability to work without a script, and quickly come up to speed to exhibit a high degree of product knowledge.
• Logistics and Transportation industry experience preferred.
• Travel may be required for customer training. Ability to schedule trips, book airline and lodging reservations, rent a car and drive to sites.
• A clean driving record is required.
• Bachelor's degree or equivalent experience.

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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