Customer Service Representative 1

At Leupold and Stevens we're American to the Core and passionate about what we do. We offer a friendly work environment where innovation, quality, and continuous improvement are our priorities, and where your ideas matter. Our benefits package is amazing - affordable health and dental insurance, a strong commitment to training and professional development including an internal skills development program for all manufacturing team members, a generous tuition reimbursement program, company contributions up to 8% of base pay into a 401K retirement account, profit sharing, and product discounts to name a few.

• Prepares, enters, tracks, and expedites sales orders. This may include orders received via email, phone, fax, or via EDI
• Answer and address external customer phone calls
• Investigates, resolves, and follows up on customer complaints and requests for informational clarification and service
• Addresses general product-related inquiries from customers
• Provides data and information to support the sales planning process
• Coordinates cross-functionally to track purchase orders and troubleshoot issues
• Works with Accounting to resolve credit issues. Maintains data for reconciliation of customer accounts. Negotiates with Distributor accounts as necessary to resolve credit/payment issues
• Completes, maintains, and processes pertinent paperwork and records
• Manages specialty sales programs such as: Gold Ring Rewards Program and seasonal sales promotions
• Provides overflow support services to other departments or dealer service groups as necessary
• Works internally with other members of the sales department, including a group of key account managers and territory managers

• High school diploma or equivalent and 1-2 years in Customer Service related fields required. An equivalent combination of education and experience may be considered
• Basic knowledge of shooting sports, optical products, firearms applications and related retail operations preferred, but not required
• Ability to respond efficiently and courteously to customer queries
• Ability to coordinate multiple processes to support customer needs and requirements
• Strong interpersonal, customer service and troubleshooting skills; with strong communication skills and attention to detail
• Experience with Microsoft Office Suite applications including Word, Excel and PowerPoint

Primary work occurs in typical office environment. Frequently required to represent Company at trade shows and sales meetings. May have exposure to manufacturing processes.

For details on positions and to apply, go to:

14400 NW Greenbrier Parkway

Beaverton, Oregon 97006

* Leupold & Stevens, Inc. is an Affirmative Action Equal Opportunity Employer. A core business objective at Leupold & Stevens is to maintain a workplace in which each employee can achieve their full potential. The company was founded on the principle of giving customers and our team members 'A Square Deal'; to us, this means advocating for the employment opportunities and advancements of all individuals regardless of race, color, sex, national origin, age, religion, physical or mental disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We resolutely believe all aspects and privileges of employment should be determined by skills and behaviors, not personal identities.

* With our commitment to make our application process and workplace accessible for individuals with disabilities, we will provide reasonable accommodations, upon request, for an individual applicant to participate in the job application process. To request an accommodation to the application process, please send an email to or call (503) 646-9171 and a Leupold & Stevens representative will contact you.

* Leupold & Stevens, Inc. is a drug free workplace. All final candidates must successfully pass a pre-employment drug screen and background check.

* Leupold & Stevens, Inc. complies with all applicable FAR & DFAR regulations.

* We hire U.S. citizens and persons lawfully authorized to work in the U.S. All new employees must complete an INS Employment Eligibility Verification Form (I-9). Positions may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Leupold & Stevens, Inc.'s ability to apply for and obtain an export control license on your behalf.

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