Support Engineer I

PoolCorp
tuition reimbursement, 401(k)
United States, Florida
April 29, 2024
Company Overview POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 420 wholesale Sales Centers worldwide with nearly 6,000 employees serving the needs of customers by offering a wide array of products and value-added support. Our Covington, LA headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. At POOLCORP, we strive to employ only the very best. Why POOLCORP? Because it's a place where you can make an impact and grow! At POOLCORP you'll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader - in so many ways! So, end your job search here - at POOLCORP - Where Outdoor Living Comes to Life! Responsibilities: Daily support of various in-house software applications Learning how the applications work to be able to not only support issues, but also enhance functionality Assists software team in QA process for in-house applications Maintains an acceptable level of technical knowledge using provided training opportunities Completes applications development by coordinating requirements, schedules and activities Contributes to team meetings Troubleshooting development and production problems across multiple environments and operating platforms Ability to work weekends as needed to provide support during implementations Works closely and professionally with users and subject matter experts to design and troubleshoot technical solutions to ensure success. Other duties as assigned Required Skills/Abilities: BA Degree Relevant job/coursework experience Experience in HTML, Javascript, XML, and CSS Basic knowledge of current programming technology such as C#.NET, ASP.NET, SQL and Microsoft operating systems Strong computer skills including use of MS Office programs Ability to quickly respond to management and end user requests A passion for solving problems and learning how things work Ability to work independently and in a team environment Ability to interact effectively with both non-technical users and highly technical users Ability to prioritize and balance multiple tasks A desire to improve processes - someone who takes initiative to implement change Ability to support issues to resolution and maintain client satisfaction levels. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled. At POOLCORP, we are committed to our employees' success. Our comprehensive benefits program offers the flexibility of benefits that meet the needs of our employees and their families. Some of these benefits include medical, dental and vision care, company-paid life and long-term disability insurance, prescription drug coverage, flexible spending and health savings accounts, 401(k) with company match, employee stock purchase plan, and employee assistance and education reimbursement programs. These benefits can help build a foundation for the future while helping employees live a healthy lifestyle. Please note that benefits are subject to change. For more information about compensation and benefits, visit The annual compensation for this position in Florida is between $58,000 and $89,000 based on a full-time schedule. Additionally, this position may be eligible for relocation or cost of living adjustments.