Record Review Supervisor

Responsible for overseeing and maintaining all operational activities within the Record Review Department

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Assists staff with the investigation and resolution of problems related to donor records or blood products.
• Monitors compliance reports and works with the Manager, Record Review to monitor and trend quality indicators.
• Performs audits on Record Review personnel to ensure quality is consistently maintained.
• Ensures all donor paperwork for Donor Services are completed in a timely manner.
• Assists with ensuring operational audits are completed and communicated to appropriate Regional Directors.
• Ensures positive customer support is provided by all Record Review staff to donors and donor services staff during field inquiries; resolving donor eligibility questions; and verifying information directly with donors and third parties.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Associate's degree or equivalent from a two-year college or technical school and one year related experience and/or training, or equivalent combination of education, training, and/or experience.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

None

KNOWLEDGE, ABILITIES AND SKILLS:

• Ability to maintain current knowledge and understanding of all related Donor Services SOP manuals appropriate for job functions
• Ability to maintain the Record Review SOP Manual and serve as a resource to provide guidance and assistance to Record Review and Donor Services staff
• Ability to read and understand the content of technical procedures and governmental regulations
• Ability to write routine reports and correspondence
• Ability to organize work for timely completion
• Ability to follow complex oral and written instructions
• Ability to communicate effectively orally and in writing
• Ability to delegate, manage and supervise effectively
• Ability to work with minimal supervision
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to speak, write, read, and understand standard English
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Skill in operating office equipment
• Ability to commute with personal transportation
• Basic computer skills including knowledge of Microsoft Office applications

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Some tasks may involve manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. The noise level in the work environment is usually moderate.

OneBlood is an Equal Opportunity Employer/Vet/Disability/Other Protected Categories