We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.

Central Office Operator

Job Summary

Responsible for operating telephone switchboard to facilitate lines of communication, including local and long-distance calls.

Primary Responsibilities

  • Connect customers making incoming calls to the proper person.
  • Greet customers warmly.
  • Operate switchboard and helps customers establish local and long-distance calls.
  • Observe signal light on switchboard, plug cords into trunk-jack, and press button to make connections.
  • Insert tickets in time-stamping device to be imprinted with accurate time.
  • Record time of all calls.
  • Utilize charts to determine phone call charges.
  • Request coin deposits for calls if necessary.
  • Give out subscribers' telephone numbers.
  • Quote long distance charges.
  • Calculate rates.
  • Make long-distance connections.
  • Access alphabetical and geographical directories.
  • Handle special billing requests.
  • Assist with credits or refunds for improperly dialed numbers or missed connections.
  • Handle emergency calls, referring caller to 911.
  • Assist children or people with physical disabilities to make calls.
  • Suggest alternate spellings or locations for directories that can't be located.
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
  • Keep directory updated.
  • Provide relay service for hearing-impaired users.