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 Bilingual (English / Spanish) Associate Clinical Administrative Coordinator - - SAN DIEGO, California, United States

   
Job information
Posted by: UnitedHealth Group 
Hiring entity type: Insurance 
Work authorization: Existing work authorization required for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Other
Health - Clinical/Medical Assistant
Hospitality/Tourism
Health - Other
 
Travel: Minimal 
Accept candidates: from anywhere 
Languages: English - Fluent
Spanish - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 872468 / Latpro-3735874 
Date posted: Apr-07-2020
State, Zip: California, 92101

Description

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast growing environment.


Who says house calls are a thing of the past? At UnitedHealth Group, we’re always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here’s an opportunity with one of our most exciting business areas: Optum - a growing part of our family of businesses that make UnitedHealth Group a Fortune 6 leader. Now’s your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 9:00 am to 5:30 pm. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 3111 Camino Del Rio N, San Diego, CA 92108

There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess

Primary Responsibilities

  • Call members to schedule in home visits with a Physician or a Nurse Practitioner
  • Answer inbound calls from members and assist them with their inquiries
  • Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Requirements

Required Qualifications:

  • High School Diploma or GED (or higher)
  • Bilingual in English and Spanish
  • 1+ years of call center and / or sales experience
  • Experience with Microsoft Word, Excel and Outlook (create/edit/save/send documents, spreadsheets and correspondences)

Preferred Qualifications

  • Experience working in the health care industry
  • Experience working with Medicaid or Medicare
  • Experience working in a metric-driven work environment
  • Experience working in a customer retention focused role
  • Experience using an auto dialer system

Soft Skills:

  • Ability to type and talk at the same time while navigating through multiple screens
  • Ability to maintain confidentiality and adhere to HIPAA requirements

Ready to answer the call? Take this opportunity to do your life's best work.SM

 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

Keywords: Call Center, Call Center Representative, Customer Service, Customer Service Rep, Sales, Maryland Heights, St. Louis, MO


 

UnitedHealth Group requires you to fill in their on-line form which will open in a different window.

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