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 Global CRM Application Specialist - Milwaukee, Wisconsin, United States

   
Job information
Posted by: Rockwell Automation 
Hiring entity type: Manufacturing 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: ******
Benefits: See below
Relocation: Not specified 
Position functions: Customer service & support
Computers - DB Mgmt. Systems
Operations - Other
Project Manager
 
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
 
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: R21-4702 / Latpro-3792246 
Date posted: May-13-2021
State, Zip: Wisconsin, 53204

Description

Location: Milwaukee - Wisconsin
Location: Cleveland - Ohio
Location: Kansas City - Missouri

Job Description

The focus of the Sales Execution organization is to provide a modern, outcome-based sales process, enabled by technology and insights, that delivers a positive experience for our customers, and drives efficiency and effectiveness of our selling teams.

The Application Specialist is responsible for supporting a key component of this effort, our customer relationship management (CRM) application - Microsoft Dynamics 365 Sales.  This role is responsible for supporting the Global CRM Application Manager to ensure Dynamics 365 Sales meets business requirements.

Global CRM Application Specialist                          

The focus of the Sales Execution organization is to provide a modern, outcome-based sales process, enabled by technology and insights, that delivers a positive experience for our customers, and drives efficiency and effectiveness of our selling teams.

The Application Specialist is responsible for supporting a key component of this effort, our customer relationship management (CRM) application - Microsoft Dynamics 365 Sales.  This role is responsible for supporting the Global CRM Application Manager to ensure Dynamics 365 Sales meets business requirements.

Responsibilities

Supports the Global CRM Application Manager's strategy, operational objectives, and work plans to enhance the Dynamics 365 Sales application as it serves the needs of a growing set of users who engage with customers.

Works with the global sales process managers in the development of enhancements and updates needed to support the modern RA way of selling.

In conjunction with IT, and using an agile software development methodology, supports planning coordination for development and deployment of new features and enhancements.

Primary liaison for the global community of CRM support specialists. Provide knowledge, gather feedback, and drive issues to resolution.

Act as an additional liaison to Microsoft, and is required to stay current on trends in CRM technology and best practices.

Analyze data to understand usage and adoption of platform enhancements.

Minimum Qualifications

Bachelor's degree in business or science/technology, or equivalent real-world experience.

3 years background in project management and/or CRM experience, including developing plans, cost estimates, resource scheduling, project status reporting and overall management to on-time and on budget deliverables.

Experience with Microsoft Dynamics 365 Sales or a similar CRM system is strongly preferred. Must be familiar with CRM system architecture, connections to other business systems, data utilization, and security considerations.

Interpersonal, organizational and written/verbal communication skills; ability to sell ideas and present strategies to key stakeholders.

Familiarity with the agile software development methodology.

Demonstrated capability to work on multiple types of projects at any one time.

Able to collaborate with cross-business and cross-regional teams to leverage expertise where is it available to get the job done.

#LI-JD1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (see application details).



Requirements

See job description

 

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