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 UTILITY BILLING SPECIALIST - Arlington, Virginia, United States

Job information
Posted by: Arlington County 
Hiring entity type: Government 
Work authorization: Not Specified for United States
Position type: Direct Hire, Full-Time 
Compensation: US$38001 - 58052
Benefits: See below
Relocation: Not specified 
Position functions: Administrative - Financial Processing
Travel: Unspecified 
Accept candidates: from anywhere 
Languages: English - Fluent
Minimum education: See below 
Minimum years experience: See below 
Resumes accepted in: English
Cover letter: No cover letter requested
Job code: 3109667 / Latpro-3798343 
Date posted: Jun-11-2021
State, Zip: Virginia, 22234



$38,001.60 - $58,052.80 Annually


Virginia 22201, VA

Job Type



Department of Environmental Services

Job Number



6/24/2021 11:59 PM Eastern

Position Information

The Department of Environmental Services  is seeking to hire a Billing Specialist to our Utilities Billing team. This employee works in a team environment within the Utility Billing Office (UBO) which is responsible for accurate and timely billing of 38,000 customer accounts for water, sewer and refuse services. The Billing Specialist will be trained on and serve various critical business functions performed by the UBO team such as addressing escalated customer issues, submitting daily system jobs, processing returned payments, preparing leak adjustments, and issuing credit refunds.

Specific duties:

  • Assisting the Billing Manager with the timely review of approximately 14,500 bills each month for possible errors or anomalies;
  • Reviewing account anomalies through the effective analysis of water consumption data and historical usage trends from multiple business systems and reports including our utility billing system and billing system generated reports;
  • Analyzing data from multiple sources to provide business intelligence and executive level reports for management and interdependent work groups including our Customer Service Office and Water, Sewer, & Streets Bureau. 
  • Serving as a primary contact for the field technicians and support staff in the Water, Sewer, & Streets Bureau that manage and maintain our water, sewer, and metering infrastructure;
  • Issuing service orders to field staff for read verifications, estimate meter readings, and change or approve readings on accounts before service charges are calculated and bills are issued;
  • Processing and performing quality review of meter-related service orders to identify account discrepancies and ensure accuracy and completeness of registration information to update the billing system;
  • Providing excellent service to customers needing assistance with registering, accessing, and administering online account management tools, such as our customer service portal and our paperless bill program; and
  • Supporting operational tasks as a member of a cohesive team or supporting assigned special projects such as the current effort to update our existing consumption-based billing structure.

The ideal candidate will be organized, detail oriented and technically savvy in the use of multiple systems, will be able to manage large volumes of work according to a production schedule, analyze large amounts of data to generate business intelligence and have experience in a related billing industry.
Selection Criteria


  • High school diploma or GED; and 
  • At least two years of experience providing office support, including providing direct customer service support to the public and/or performing billing functions.

Substitution: Successful completion of college coursework from an accredited college or university can be substituted for the experience requirement on the following basis:

  • 2 years = 6 months of experience;
  • 4 years = 1 year of experience.

Education may not substitute for more than one year of experience.
Desirable: Preference may be given to candidates with experience in one or more of the following:

  • Validating information and calculating monetary adjustments using spreadsheets;
  • Using software systems to research and/or enter and retrieve data; and/or
  • Resolving customer billing issues or other service-related complaints.

Additional Information

Work Hours: 8:00 a.m. to 5:00 p.m., Monday through Friday. Occasional overtime may be required.

Please complete each section of the application. A resume may be attached; however, it will not substitute for the completed application. Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Incomplete applications will not be considered.

The official title of this position is Services Assistant IV.

Arlington County Government employee benefits depend on whether a position is permanent, the number of hours worked, and the number of months the position is scheduled.

Specific information on benefits and conditions of employment can be found on the Arlington County Human Resources Department website: (see application details)

Permanent, Full-Time Appointments
All jobs are permanent, full-time appointments unless otherwise stated in the announcement. The following benefits are available:

Paid Leave : Vacation leave is earned at the rate of four hours biweekly. Leave accrual increases every three years until eight hours of leave are earned biweekly for twelve or more years of service. Sick leave is earned at the rate of four hours biweekly. There are eleven paid holidays each year.

Health and Dental Insurance : Three group health insurance plans are offered - a network open access plan, a point-of-service plan, and a health maintenance organization. A group dental insurance plan is also offered. The County pays a significant portion of the premium for these plans for employees and their dependents. A discount vision plan is provided for eye care needs.

Life Insurance : A group term policy of basic life insurance is provided at no cost to employees. The benefit is one times annual salary. Additional life insurance is available with rates based on the employee's age and smoker/non-smoker status.

Retirement : The County offers three vehicles to help you prepare for retirement:  a defined benefit plan, a defined contribution plan (401(a)), and a deferred compensation plan (457).  The defined benefit plan provides a monthly retirement benefit based on your final average salary and years of service with the County.  You contribute a portion of your salary on a pre-tax basis to this plan.  General employees contribute 4% of pay; uniformed public safety employees contribute 7.5% of pay. Employees become vested in the plan at five years of service. The County also contributes to this plan. 

For general employees, the County also contributes 4.2% of pay to a defined contribution plan (401(a)) . The County also matches your 457 contribution, up to $20 per pay period, in this plan.  The 457 deferred compensation plan allows you to set aside money on either a pre-tax (457b) or post-tax (457 Roth) basis up to the IRS annual limit.  New employees are automatically enrolled with a pre-tax contribution equal to 2% of your base pay.

Other Benefits: The County also offers health, dependent care, and parking flexible spending accounts; long-term care insurance; tuition assistance; transit and walk/bike to work subsidies; a college savings plan; wellness programs; training opportunities; and a variety of other employee benefits.

Permanent, Part-Time Appointments:
Part time employees who work ten or more hours per week receive paid leave and benefits in proportion to the number of hours worked per week.

Limited Term Appointments:
Benefits are the same as permanent appointments except that the employees do not achieve permanent status.

Temporary Regular Appointments:
Temporary regular employees who work 30 hours or more per week are eligible for health, dental, and basic life insurance as described above.  They are also eligible for vacation, sick leave, and paid holidays. 

Temporary Seasonal and Occasional Appointments: 
Temporary employees who work on a seasonal basis or variable hours receive sick leave, but do not normally receive other paid leave or benefits. Exceptions are noted in individual announcements.


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